Question 1

What payment options does Gecko Giftware accept?

Accepted Answer

At the moment, Gecko Giftware accepts PayPal only for all purchases. PayPal allows you to pay securely using your account, debit card, or credit card. As we grow, we plan to add more payment methods to make your shopping experience even easier.

Question 2

What is Gecko Giftware’s return policy?

Accepted Answer

We want you to love your purchase. If your order arrives damaged or faulty, you can request a return, refund, or exchange within 14 days of delivery.
Gecko Giftware covers the re-shipping cost for your first exchange.
Customers are responsible for the cost of sending items back.
Please note: a replacement or refund will only be issued once the returned item has been received. Gecko Giftware is not responsible for lost or damaged return shipments.

Question 3

Does Gecko Giftware offer international delivery?

Accepted Answer

No. At this stage, Gecko Giftware does not offer international shipping. We are a locally owned Australian business, and currently provide free shipping across Australia only.

Question 4

What should I do if my item arrives damaged?

Accepted Answer

If your order arrives damaged, please email us at geckogiftware@outlook.com within 14 days of receiving your order. Be sure to include clear photos of the damage so our team can inspect and process your refund or replacement. Returns or claims made outside this period cannot be accepted.

Question 5

How can I track my order?

Accepted Answer

Once your order is processed (within 1–2 business days), we’ll email you a tracking number. You can use this number to track your delivery online until it arrives at your door.

Question 6

What are Gecko Giftware’s delivery options?

Accepted Answer

We offer free standard shipping Australia-wide on all orders. Your items will be delivered directly to your address with no hidden costs or additional fees.

FAQ

Frequently asked questions